Delivery Policy

Cookercool provides free delivery in UK for any order over £100.

Normal delivery times are:2-7 Working Days Add extra 3 days for rural locations

Please note these times are an indication only, at certain periods Cookercool or courier companies may experience higher volumes in freight & therefore delivery may take a little longer.

Any orders placed after 1 pm will be shipped the next working day.

We are unable to specify times and/or days of delivery as we deliver through courier companies who keep their own schedules.

Couriers are unable to call or text prior to delivery. Please note we always do our best to work with the couriers for a prompt delivery service.

Please note that delivery charges are automatically detected by our system. However, in rare cases, the delivery charge may be wrong or may not show up. If this happens and you are paying by cheque or bank payment we will contact you to confirm the new delivery charge. If you are paying by credit card WE RESERVE THE RIGHT TO CORRECT THE DELIVERY FREE and charge you the correct amount without prior confirmation. Please feel free to give us a call to confirm your courier charge. We are not liable for any losses or delays if we can't reach you at the phone number or email address you provided when placing the order.

If the customer fails to sign or did not request for signature to be obtained on the delivery of the products, the products shall be left at the delivery address, where courier driver feels it was safe to drop and be deemed delivered at that point in time. It is the customer's responsibility to give our company delivery instruction (like Signature required or Do not drop at front door etc), our general instructions to the courier drivers are to drop the boxes at the delivery address if no instructions were given by the customer to do otherwise. The property and risk in the product shall pass to the customer upon delivery to the customer's delivery address, and when the courier company confirms that it has been delivered to the right address.